Support Center

We're here to help! Get answers to your questions or contact our support team.

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Email Support

Get help via email. We typically respond within 24 hours.

support@veribits.com
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Documentation

Browse our comprehensive guides and API documentation.

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Enterprise Support

Dedicated support for enterprise customers with SLA guarantees.

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Frequently Asked Questions

How do I get started with VeriBits?

Simply sign up for a free account to get 5 free scans. No credit card required. You can start using our tools immediately after registration.

What file types can I verify?

VeriBits supports over 40 file types including executables, archives, documents, images, and more. Our magic number detection automatically identifies file types regardless of extension.

How long are my files stored?

Uploaded files are automatically deleted within 24 hours. We only retain metadata and scan results based on your subscription tier (up to 90 days for paid plans).

How do I access the API?

API access is available with Monthly, Annual, and Enterprise plans. After subscribing, you can generate API keys from your dashboard. View our API documentation for integration guides.

Can I cancel my subscription anytime?

Yes! You can cancel your subscription at any time from your account settings. Your access will continue until the end of your billing period. We also offer a 30-day money-back guarantee.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Enterprise customers can arrange invoice payments.

Is my data secure?

Yes. All data is transmitted over TLS/SSL encryption. We use AWS infrastructure with enterprise-grade security. Files are processed in isolated environments and automatically deleted. See our Privacy Policy for details.

Do you offer enterprise plans?

Yes! Enterprise plans include unlimited scans, custom file limits, dedicated support, SLA guarantees, and optional on-premise deployment. Contact sales@veribits.com for a custom quote.

How do I use the CLI?

Visit our CLI page for installation instructions and usage examples. The CLI provides command-line access to all VeriBits verification tools.

I found a bug or security issue. How do I report it?

For security vulnerabilities, please email security@veribits.com. For general bugs, use our support form above or email support@veribits.com.

Support Response Times

24h
Free & Monthly
12h
Annual Plans
4h
Enterprise (24/7)